Member Services: Call Center

  Local (402) 471-2053
Toll Free 800 245-5712

NPERS implemented its Member Services department (call center) in June 2000 to assist plan members with telephone inquiries and during personal visits at the Retirement Office. Member Services' staff consists of four retirement specialists, each trained in all of the plans administered by NPERS. Member Services provides many important one-on-one personal services to members, which allows other agency staff to process member's written request and applications in a more timely and efficient manner.
  When you call NPERS, you are greeted by an automated attendant system. You may speak to a member services specialist on the telephone by pressing 3, or make an appointment to meet with a specialist in person by pressing 1. At the time of your appointment, a member services specialist will have prepared your requested information and then spend time reviewing it with you.

Common questions that may be answered over the telephone include:

  • basic information and facts about your plan;
  • status reports on inquiries or applications you have submitted to NPERS;
  • questions concerning correspondence you have received from NPERS;
  • assistance in using AmeritasÂ’ pension access line (for State and County members);

Common requests for information which cannot be completed over the telephone are:

  • Inquiries about Personal Identification Numbers (PIN) – (State, County, and Deferred Compensation Plan members only). For security reasons, PIN information is not available by telephone. Our staff can provide you with a form to assign yourself a new PIN number or you may download this form from our website.
  • Inquiries about Beneficiary Designation - These inquiries may not be completed over the telephone. The most expedient way to ensure your beneficiaries (for all plans) are listed as you want them, is to allow our staff to send you a new form. The completed form, when returned to NPERS, will supercede any previous beneficiary designations.
Members Services strives to serve all plan members by assisting them in understanding their retirement plan and in helping them plan for a successful retirement.
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